You have all liberty to request for a cancellation and refund of your order if it has not already been sent for delivery to our logistics service provider. In such cases we will refund you the amount either full or partial depends upon the status of the order. For cancellations, you must notify us to firstname.lastname@example.org in along with your order details. Refunds will be made in the same form that the payment is received. A refund may take up to 20 working days from the date of cancellation of the order.
Once your order has been sent to our logistic service provider for delivery, then the product is considered as 'purchased'. In this case, we can't serve your request for cancellation and refund.
A 'purchased' item can only be returned if and only if there's a valid return objective. We will gladly accept our unused products if with its original packing based on below conditions -
For returning an order, you must write us to email@example.com within 2 days of the receipt of your product with supporting photographs for your claim + description of defects. Also the item should retain it's original packing, invoice, tags and any shipping labels that came along with the product.
As long as the case is deemed by us to be legitimate, we will revert you with our approval response to your email request. The final decision on whether a returned item will be approved or rejected lies completely with the company.
As soon as we receive returned items from you, we reserve our right to send you a replacement of items or a refund of the product price paid.
For international return, we will not bear logistic charges required for returning items. For international refunds, we will not reimburse your logistic charges paid during your purchase.
When an order is undelivered and returned back to us due to reasons that happened at our end, we reserve our rights to either resend your order or refund the full amount.
For reasons such as the recipient is out of station OR customer provided wrong contact details OR recipient is not reachable OR recipient didn't collect the shipment on a requested time period by the carrier OR recipient has refused to accept the order for some reasons - we'll cancel that order and will reimburse the amount with a deduction of INR 150. This amount includes the shipping charge required for returning back the order from destination to the origin + wasted package charge.
For international returns - we will not be responsible for any customs clearance or paying local duties enforced by the government or other agencies at the place of destination. This is the sole responsibility of the recipient. If the shipment has returned back to the origins for such reasons, we will cancel the order as soon as we receive the shipment back, and will refund the amount after deducting the shipping charges + order processing fees (which is 25% of the total invoice value).